Assessment 476 for Mail Processing Jobs

While many people thrive on the challenges and opportunities that the Processing Clerk role offers, the job is not right for everyone.

During this experience, you’ll get a feel for the types of situations Processing Clerks encounter each day and complete a series of brief activities to see if a Processing Clerk job is right for you.

Getting Started

Before you get started on the assessment, keep in mind:

  • Set aside approximately 35 minutes
  • Complete in a distraction-free environment
  • Be open and honest

Section 1- Work Scenarios

During the course of a typical day, an associate will be involved in lots of different situations. While responsibilities can differ by job, associates share a focus on being team players, following production standards, and using safe work practices.

During Work Scenarios, you’ll get a feel for the types of situations regularly encountered and tell us how you would respond to them.

Keep in Mind:

  • Once you select Next, you cannot go back
  • No time limit, but work quickly
  • Takes approximately 11 minutes
  • Number of situations: 9

1. You have been asked to take on the added responsibility of completing daily quality checks. You are concerned this additional task may impact your ability to complete your regularly assigned duties./span>
What would you most and least likely do?

Accept the additional responsibility.
Ask your supervisor if the added task would impact regular assigned duties.
Ask if you could do the quality check every week instead of every day.
Decline the additional task because you would not be able to complete your regular duties.

ML Ask your supervisor if the added task would impact regular assigned duties.
This response shows the USPS that you want to take on the additional assignment but are concerned about how that will affect you completing your daily work on time. You communicate this to your supervisor which gives the supervisor an opportunity to consider the impact this may have on your daily tasks. Unlike the other responses, with this choice you are not automatically accepting the assignment knowing you may not meet complete your daily tasks, you are not automatically declining the assignment which would demonstrate that you are not a team player, and you are not attempting to change the days of this assignment which could ultimately impact the processing schedule.

LL Decline the additional task because you would not be able to complete your regular duties.
This response could reflect negatively on you. Declining the assignment shows that you are not a team player and could be considered insubordination. Processing Clerks are expected to exceed expectations which would mean you complete your daily tasks and also any additional tasks in which you are assigned. USPS also expects Processing Clerks to be adaptable. What better way to show you are adaptable than to complete your tasks and anything assignments given to you?

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