7. You are asked by your supervisor to help put away items that are blocking a work station. You must meet your production quota and are concerned that by helping, you won’t have enough time to finish and the quality of your work will be affected.
What would you most and least likely do?

Help put the items away like your supervisor asked.

Ask your supervisor if you may continue with your assigned task so the quality of your work is not affected.

Tell your supervisor you can’t stop what you are working on because of your deadline.

Try to find a coworker to help so you can keep working.

ML Ask your supervisor if you may continue with your assigned task so the quality of your work is not affected.
This is another instance where you demonstrate good communication skills by asking your supervisor if this task will impact your production goals. By verbalizing this, your supervisor will then be able to make the decision if you should keep working or if you’ll be able to help put the items away. The next option may be to try to find another coworker who is available so you can keep working.

LL Tell your supervisor you can’t stop what you are working on because of your deadline.
Declining a task that your supervisor asks you to help with does not demonstrate the attributes of a Mail Handler associate, so this response would be contradictive. If you had decided to put the items away like your supervisor asked and stopped what you were doing, the quality of your work could have suffered.

8. You notice that a machine is making a loud noise which could mean it is about to break. You don’t want to stop to call a technician because you have a deadline to meet. If you fix it, it will take a few minutes, but if you continue to work and then it breaks, it will take a few hours to fix.
What would you most and least likely do?

Ignore the loud noise and keep working so you can meet your goal.

Keep working but tell someone from the next shift about the issue.

Work into next shift to make sure the repair is made.

Stop working to fix it.

ML Stop working to fix it.
This action shows that you have good decision making skills when you are faced with a challenge. You are aware it will take less time to stop what you are working on to fix the machine, opposed to potentially making the situation worse. Mail Handlers regularly exercise protective care for equipment and materials being used. You will often work in a fast-paced environment so being able to work well under pressure and knowing what to do if something breaks, is an attribute of this role.

LL Ignore the loud noise and keep working so you can meet your goal.
This response is not the most proactive way to handle this situation. Although you are concerned with meeting your goal, if you keep working or wait to tell someone about the issue on the next shift, the machine could become further damaged or even become a safety hazard.

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