3. You are using a machine when suddenly it stops working. You tell your supervisor about the issue but need to wait for it to be fixed to be able to finish your work on time.
What would you most and least likely do?

Ask a coworker to finish what you’ve been working on.

Take your break early while you wait for the machine to get fixed.

Check to see if there is another available machine you may use.

Stand at your station and wait for the repairs to be made.

ML Check to see if there is another available machine you may use.
This answer choice shows the USPS that you can think quickly when an unexpected situation occurs. Checking or asking to see if another machine is available would be the most proactive way to resolve this issue. It is possible there are other machines that are not being occupied or will be accessible shortly for you to continue your work.

LL Take your break early while you wait for the machine to get fixed.
This response is a good example of what exactly not to do in this scenario. Choosing to take a break when it is not your assigned break time as well as standing around to wait for the repairs will not only reflect poorly on your decision-making skills, but also be counterproductive to completing your work on time. You will often be faced with production quotas and deadlines, where it is crucial to be able to use your critical-thinking skills when faced with a challenge that can hinder your performance.

4. There is a lot of work for everyone and production goals must be met today but you see a few coworkers talking and standing around.
What would you most and least likely do?

Encourage your coworkers to work together so everyone can meet the production goal.

Keep doing your job efficiently and ignore the employees who are not working.

Work faster and complete your coworkers’ tasks to make sure the deadline is met.

Tell the employees who are not doing their job you will report them to your supervisor.

ML Encourage your coworkers to work together so everyone can meet the production goal.
As you know, team work is a big aspect of being a Mail Handler. Encouraging your coworkers to contribute to the workload and sharing the importance of reaching the production goal can motivate everyone to work together. This can make the workload more manageable and allow the tasks to be completed on time.

LL Work faster and complete your coworkers’ tasks to make sure the deadline is met.
It would not be your responsibility to work faster and then take on your coworkers’ assignments in order to meet the production goals. Although this position requires you to be a team player, that does not mean that you should do the work of others that are choosing not to do their work. This position can be very fast-paced and demanding, especially on days that mail volume is high, so it is imperative for all associates to do their assigned work whenever possible and perform efficiently.

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