Assessment 475 for Mail Handlers

While many people thrive on the challenges and opportunities that the Mail Handler role offers, the job is not right for everyone.

During this experience, you’ll get a feel for the types of situations Mail Handlers encounter each day and complete a series of brief activities to see if a Mail Handler job is right for you.

Getting Started

Before you get started on the assessment, keep in mind:

  • Set aside approximately 35 minutes
  • Complete in a distraction-free environment
  • Be open and honest

Section 1- Work Scenarios

During the course of a typical day, an associate will be involved in lots of different situations. While responsibilities can differ by job, associates share a focus on being team players, following production standards, and using safe work practices.

During Work Scenarios, you’ll get a feel for the types of situations regularly encountered and explain how you would respond to them.

Keep in Mind:

  • Once you select Next, you cannot go back
  • No time limit, but work quickly
  • Takes approximately 11 minutes
  • Number of situations: 9

1. You have been asked to take on an additional sorting assignment. You are concerned that the time away from your tasks will affect you completing your daily work on time.
What would you most and least likely do?

Accept the additional assignment.

Ask your supervisor if taking on this assignment would affect you meeting your daily production goals.

Ask if you could do the sorting task two or three days out of the week, rather than every day.

Decline the assignment because you would not meet your production goal.

ML Ask your supervisor if taking on this assignment would affect you meeting your daily production goals.
This response shows the USPS that you want to take on the additional assignment but are concerned about how that will affect you completing your daily work on time. You communicate this to your supervisor which gives the supervisor an opportunity to consider the impact this may have on production goals. Unlike the other responses, with this choice you are not automatically accepting the assignment knowing you may not meet your production goals, you are not automatically declining the assignment which would demonstrate that you are not a team player, and you are not attempting to change the days of this assignment which could ultimately impact the production schedule.

LL Decline the assignment because you would not meet your production goal.
This response could reflect negatively on you. Declining the assignment shows that you are not a team player. In the introduction to this section, it was explained that Mail Handlers are not only expected to follow production standards, but also to be team players. This answer choice is in direct contradiction of what a Mail Handler should be.

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