Assessment 474 for Mail Carriers
While many people thrive on the challenges and opportunities that the Mail Carrier role offers, we know it’s not right for everyone.
During this experience, you’ll get a feel for the types of situations Mail Carriers encounter each day and complete a series of brief activities to see if a Mail Carrier job is right for you.
Before you get started, keep in mind:
- Set aside approximately 30 minutes
- Complete in a distraction-free environment
- Be open and honest
Section 1- Work Scenarios
During this experience, you’ll have the opportunity to play the part of a Mail Carrier and tell us how you would respond to a variety of situations. Note that the situations are fictitious but represent the types of situations often encountered on the job.
Keep in Mind:
- Once you select Next, you cannot go back
- No time limit, but work quickly
- Takes approximately 7 minutes
- Number of situations: 8
1. You are out on your delivery route when a customer comes up and asks you about a missing package that you know you delivered yesterday.
What would you most and least likely do?
Let the customer know you delivered it already and ask if someone else may have brought it inside
Tell the customer you delivered it already. Show them your delivery scanner and say someone must have stolen it
Recommend they contact the post office since the package had already been delivered.
Inform them you delivered the package and tell them the policy states they are responsible for it after its been delivered
ML -Let the customer know you delivered it already and ask if someone else may have brought it inside
With this response, the customer will find some relief knowing the package is not missing and, in fact, was delivered. It is common for other people in a household or place of business to bring a package inside for someone without their knowledge. This is the case the majority of the time and checking with others in the household or business often resolves the issues. The USPS expects Mail Carriers to be problem solvers and work well under pressure so this answer best reflects those qualities.
LL -Inform them you delivered the package and tell them the policy states they are responsible for it after it has been delivered
Although you are being helpful by informing the customer it was delivered, you are not being helpful by assisting with locating the package. Mail Carriers are expected to maintain effective customer relations. Helping the customer to locate the missing package is what the ideal Mail Carrier would do to maintain effective relations with this customer.